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Social Media Customer Engagement Specialist

at Getclosure in Cape Town

Getclosure assists businesses to manage their reputations online. The business provides social media monitoring, engagement and analysis services to leading South African companies.

Getclosure is looking for a Social Media Customer Engagement Specialist to join our team.

The successful candidate will be responsible for monitoring social media platforms on a daily basis to respond to and resolve customer complaints and enquiries. They will work as part of a team, and must be able to contribute to developing and growing a business in a new and fast-changing environment.

We are looking for a team player with excellent language and analytical skills, and a strong understanding of social media platforms. Previous experience in social media customer engagement or social media community management is a distinct advantage.


  • Excellent written and spoken English;
  • Fluency in additional languages would be an advantage;
  • Two years’ experience – social media customer engagement/community management;
  • Tertiary education – completed diploma or degree;
  • Communication skills – verbal and written;
  • Administrative and organisational skills – attention to detail;
  • Aptitude for problem solving and desire to see tasks through to completion;
  • Strong analytical and numeracy ability;
  • Strong understanding of social media platforms – Twitter, Facebook, Instagram and YouTube;
  • Experience using Microsoft Office, especially Outlook, Excel and PowerPoint;
  • Experience using social media workflow management tools – Conversocial or Sprout Social;
  • Applicant must live in Cape Town.

Personal Skills/Attributes

  • Good, clear communicator;
  • Driven to excel and achieve;
  • Highly adaptive – the industry changes rapidly, so ability to keep up is critical;
  • Prepared to work long hours when necessary and to perform under pressure;
  • Available to work weekends and evenings on a shift basis
  • Empathetic and patient disposition.

Salary – Market-related

Location – Claremont, Cape Town

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Published at 27-09-2019
Viewed: 512 times