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English and Portuguese Social Media Customer Engagement Specialist

at getclosure in Cape Town

Getclosure assists businesses to manage their reputations online. The business provides social media monitoring, engagement, and analysis services to leading companies across the African continent.

Getclosure is looking for a bilingual (English and Portuguese) Social Media Customer Engagement Specialist to join our team.

The successful candidate will be responsible for monitoring social media platforms on a daily basis and responding to customer complaints and enquiries. They will work as part of a team and must be able to contribute to developing and growing a business in a new and fast-changing environment.

We are looking for a team player with excellent language and analytical skills, with a strong understanding of social media platforms. Previous experience in social media customer engagement or social media community management is a distinct advantage.


  • Excellent written and spoken English and Portuguese;
  • Two years’ work experience – social media customer engagement or community management;
  • Tertiary education – diploma or degree;
  • Communication skills – verbal and written;
  • Administrative and organisational skills – attention to detail;
  • Aptitude for problem solving and desire to see tasks through to completion;
  • strong analytical ability;
  • Strong understanding of social media platforms – Twitter, Facebook, Instagram & YouTube;
  • Experience using Microsoft Office, especially Outlook, Excel and PowerPoint;
  • Experience using social media workflow management tools – Conversocial or Sprout Social;
  • Applicant must live in Cape Town.

Personal Skills/Attributes:

  • Good communicator;
  • Driven to excel and achieve;
  • Highly adaptive – the industry changes rapidly, so ability to keep up is critical;
  • Ability to perform under pressure;
  • Available to work weekends and evenings on a shift basis
  • Empathetic and patient disposition.

Salary – Market-related

Location – Claremont, Cape Town

Application details:

  • Applications can be directed to Dina Econ at
  • Closing date: 18 June 2019

About Getclosure:

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Published at 05-06-2019
Viewed: 924 times