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Community Manager

at Creative Spark in Johannesburg
Sub-Category: Online Community Manager

Creative Spark is a fast-growing, young, ambitious 40-person digital agency and online publishing business. Now part of the M&C Saatchi Group with offices in Cape Town and Johannesburg, we are looking for a Community Manager to be part of our ambitious growth plans in Johannesburg.

We run five award-winning online brands, including, that are locally and internationally reputable, and our digital agency services clients like Danone, Windhoek, Philips, and Kimberly Clark.

We’re a fast-paced business that employs ambitious and committed people that want to go places, grow with the company, and make an impact on the world. We work on a number of exciting and high-profile local and international corporate and media projects.

The ideal candidate would be someone who would want to be part of a growth story, is happy multi-tasking, is pro-active, entrepreneurial, a problem-solver, and wants to make an impact. They should not be afraid to get their hands dirty and grow with a team as the company grows

Duties and Responsibilities

  • Driving engagement and conversations with the community and ultimately establishing brand loyalty.
  • Responding to and addressing the community’s queries and complaints efficiently, professionally, and timeously, as well as according to each brand’s strategy and tone.
  • Liaising closely with brands’ customer service teams to successfully manage complaints and queries.
  • Liaising with client and or Account Manager to address key queries around online communities.
  • Identifying tactical and relevant opportunities to engage with the community.
  • Publishing social media competitions, collating entries, and managing the winner selection process.
  • Live tweeting from events.
  • Ensuring content is posted timeously across social media platforms.
  • Keeping up-to-date with the latest trends within the digital and social media landscape.
  • Monitor effective benchmarks (best practices) for measuring the impact of Social Media campaigns. Analyse, review, and report on effectiveness of campaigns in an effort to maximise results.
  • Working closely with the Analytics team to drive positive sentiment and optimise on content opportunities.
  • Compiling weekly / monthly social media platform reports and campaign reports.

Experience & Skills

  • Time management and multitasking skills – ability to prioritise and track time.
  • Displays knowledge, understanding & proficiency of Social Media platforms, their respective participants (Facebook, Twitter, Google+, YouTube, Instagram, LinkedIn and Pinterest, as well as emerging platforms etc.) and how each platform can be deployed in different scenarios.
  • Critical analysis of social media data in order to pull out key learnings to client.
  • Good technical understanding and can pick up new tools quickly.
  • Professional demeanour internally and externally when dealing with clients.
  • Effective communication skills coupled with good presentation skills.
  • Maintains excellent writing and language skills.
  • Meticulous attention to detail.
  • Experience as a parent is advantageous.

Software & Qualifications

  • Relevant Undergraduate degree (Marketing, Communications, English, Media Studies).
  • MS Office and Google Docs.
  • Proficiency in at least one South African language other than English and Afrikaans is an advantage.
  • Experience in ORM and Social Media tools such as Sprout Social, Hootsuite, Sprinklr is an advantage.
  • A thorough understanding of social media platform guidelines, policies, and best practices.
  • An understanding of copyright infringement and consumer privacy on digital platforms.

Only B-BBEE candidates with relevant industry and role experience need apply

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Published at 05-02-2018
Viewed: 2999 times